DFW Homeless Outreach and Case Management

It all started with a vision and a bus.

In 2011, Austin Bonds founded Metro Relief in DFW after years of serving the homeless in New York City. His vision to be a mobile-first ministry remains at the core of everything that we do.

Rain or shine, we serve on the bus.

Every week, our staff and volunteers take our mobile resource buses out to build relationships by providing food, socks, hygiene kits, and prayer to our friends on the streets. We believe that consistency is one of the keys to building trust and getting people the help that they need.

Our bus outreaches truly break down barriers with our homeless friends. Once they see us consistently serving week after week, they begin to ask us for advice, assistance, and advocacy. We're then able to connect them to available community resources and walk alongside of them throughout the entire process until they are off the streets. We've seen countless lives changed as a result of our bus outreaches to homeless hotspots.

Our volunteers give out an average of 1000+ servings of soup every month.

Serving on the Metro Relief bus is a great way to meet tangible needs in your community. All you need is a willing heart and a smiling face.

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We go out in search of our homeless friends.

People experiencing homelessness face huge burdens on the streets. Our outreach team reduces those burdens by meeting people where they're at and creating a personalized plan of action while walking alongside of them every step of the way.

We go off the beaten path to find those in need.

Homelessness is a bit like an iceberg. For every person that you see under an overpass or on the sidewalk, there are countless others who have made themselves hidden in wooded areas, vacant buildings, and other hard to find places. Our street outreach teams go into these hidden places to build relationships and offer help.

We've partnered with local municipalities to help us find these hidden places alongside local law enforcement. This enables us to find more people and to easily replace critical documents like ID's that are often a barrier to receiving social services. Street outreach isn't an easy task, but it ensures that we reach people who might never seek assistance on their own. We believe that every person matters and we will always go in search of those who need help.

Did you know that a donation as small as $250 goes a long way and gets someone off the street?

A donation of any size goes a long way toward helping us get our friends experiencing homelessness off the streets!

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We work diligently to get our friends home.

Getting someone off the streets almost never happens overnight. Our case managers often spend months (or years) walking alongside our homeless friends to get them into stable housing.

We provide case management in a unique way.

Historically, case managers have typically worked with clients from a single location in inner cities. Unfortunately, this means that many people fall through the cracks due to a number of issues like lack of transportation. In an effort to ensure that more people get off the streets, we practice mobile case management where we go to our homeless friends.
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This approach enables us to be lean and flexible while also forcing us to be diligent in follow up. Our case managers are constantly on the move, meeting homeless clients in encampments, and driving with them to medical appointments, rehabs, or to an apartment once they're accepted into a housing program. One of our greatest joys is being able to help our friends move into their new homes.

Ray Medley | Volunteer

"Hearing the stories, I could've been in their situation had I made different choices. I retired 6 years ago and have volunteered at Metro Relief for 4 years. It gives me something to look forward to."

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WHAT WE DO

We meet our friends where they are and work with each person one-on-one to get them off the streets.

There's no one-size-fits-all approach to helping people get off the streets.